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PRIVACY POLICY

Privacy Policy

MOSVA Inc. (the "Company") establishes this privacy policy (the "Policy") regarding users' personal information. This Policy explains what personal information the Company collects, how it is used and shared, and how users can manage their own personal information. This English text is provided for reference; the Japanese version prevails.

1. Business Operator

Company name: MOSVA Inc.
Address: 3-10-1 Azabujuban, Minato-ku, Tokyo 106-0045, Japan
Representative: Naoto Yamada

2. How Personal Information Is Collected

When users register for our services, we collect personally identifiable information such as name, date of birth, address, telephone number, email address, and credit card number. When users submit our contact form or comments, we collect name, telephone number, and email address.

3. Purposes of Use

  • To analyze collected browsing and purchase history and inform users of new products and services suited to them. Collected browsing and purchase history may also be scored, and the score provided to third parties.
  • To send users information by email about new features, updates, and campaigns for the services they use.
  • To contact users as necessary, such as for maintenance of the services they use.
  • To respond to users' comments and inquiries.
  • To identify users who violate the terms of service or use the services for improper purposes, and to refuse their use of the services.
  • To bill users of paid plans for usage fees.

The purposes of use will be changed only where the change is reasonably related to the original purposes. If the purposes of use are changed, the Company will notify users of the new purposes by the method it prescribes and also publish them on this website.

4. Measures for Secure Management of Personal Data

The Company strives to keep personal information accurate and up to date, and provides training to all employees and officers to protect it from unauthorized access, alteration, leakage, loss, and damage. The Company also maintains personal information protection rules and conducts regular inspections of on-site handling.

5. Joint Use of Personal Data

The Company jointly uses personal data as follows.

  • Party responsible for managing personal data: MOSVA Inc.
  • Purposes of joint use: the same as the purposes of use stated above.
  • Items used: name, address, telephone number, email address.
  • Scope of joint users: companies constituting the Company's corporate group.

6. Provision of Personal Data to Third Parties

The Company will not provide personal information to third parties without consent, except in the following cases:

  • Where required by law.
  • Where necessary to protect a person's life, body, or property and it is difficult to obtain the person's consent.
  • Where particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the person's consent.
  • Where cooperation is necessary for a national or local government agency, or a party entrusted by one, to carry out duties prescribed by law, and obtaining the person's consent could impede those duties.
  • Where the following matters have been notified to or published for the person in advance and the Company has filed a notification with the Personal Information Protection Commission:
    • That the purpose of use includes provision to third parties
    • The items of personal data provided to third parties
    • The method of provision to third parties
    • That provision to third parties will be stopped at the person's request
    • How to submit such a request

7. Handling of Anonymized Information

When the Company creates anonymized information (personal information processed so that no specific individual can be identified and that cannot be restored), it will:

  • Process it appropriately in accordance with legal standards
  • Take security management measures in accordance with legal standards
  • Publish the categories of personal information contained in the anonymized information
  • Not collate it with other information to identify the person whose information was used to create it

8. Disclosure and Correction of Retained Personal Data

When a person requests disclosure of their personal information, the Company will disclose it to them without delay. If you wish to be notified of the purposes of use, or to request correction, addition, deletion, suspension of use, or suspension of provision to third parties, please follow the procedure below.

Please mail the following to our contact desk:

  • A written request for disclosure of retained personal data
  • A copy of an identity document with a photo (driver's license, Individual Number Card, residence card, special permanent resident certificate, passport, etc.)
  • A handling fee of 500 yen per request

Mailing address
3-10-1 Azabujuban, Minato-ku, Tokyo 106-0045, Japan
MOSVA Inc., Contact Desk

9. Questions and Complaints about Personal Information

For questions, concerns, complaints, or other inquiries about the Company's handling of personal information, please contact us through the contact form.

10. SSL (Secure Socket Layer)

The Company's website supports SSL and encrypts communication between the web browser and the web server. Personal information such as names, addresses, and telephone numbers entered by users is automatically encrypted.

11. Cookies

A cookie is data sent from a web server to a web browser. By referring to cookies, the web server can identify a user's computer, allowing more efficient use of our website. Files sent by our website as cookies do not contain information that identifies individuals. You can disable cookies in your web browser settings.

12. Establishment and Revision of This Policy

Established: January 1, 2024
Revised: August 21, 2026 (business operator address and mailing address updated to the current location)

13. Disclaimer

  • While the Company makes every effort to ensure the accuracy of information on its website, the Company assumes no responsibility for any actions taken by users based on that information.
  • The Company assumes no responsibility for damages incurred by users, or damages caused by users to third parties, arising from use of the Company's website.

14. Copyright and Portrait Rights

All text, images, and other content on the Company's website are protected by copyright, portrait rights, and other rights. Unauthorized use or reproduction is prohibited.

15. Links

You are free to link to the Company's website. However, depending on the content of the linking website, we may ask that a link be removed.