Solving the on-call problem
for vacation rentals and hotels

We assign staff immediately after receiving the request and share an estimated arrival time (e.g. 30–90 minutes). Arrival times cannot be guaranteed, as they depend on traffic, time of day, and location. We share progress in chat as it happens.

Lock and security checks, visual equipment inspection, emergency light cleaning, checking and reporting water leaks and minor electrical issues (breakers, light bulbs, etc.), and on-site response to minor guest requests and neighbor complaints. * Not covered: repairs of smart locks and Wi-Fi, pest and animal control, hazardous or unsanitary work, gift deliveries, restoration work, etc. When needed, we arrange a specialist contractor separately (at the host's expense).

Additional charges such as late-night fees, specialist contractor arrangements, and extra dispatches are billed at the end of the month and paid by bank transfer by the 5th of the following month.

Yes. We support name registration of on-call staff, in-person interviews with health office staff, and checks for requirements such as a 10-minute walk / within 800m or a two-person setup (in line with local regulations).

We cover all of Japan in principle. Operation starts once we can secure on-call staff who meet the local requirements (e.g. 10-minute walk / within 800m, two-person setup, interview attendance). Please start by sending us (1) the property address and (2) the expected time window. We will propose candidate staff and estimated arrival times as quickly as possible.