Vacation rental management
How much of your rental
do you want to hand over?
Everything on site included: the Full plan. Already operating and only want guest support and pricing off your plate: the Guest Support plan.
- 30+properties we help run
- 160+cleaning staff network
- 60+emergency dispatch clients
- Licensed lodging manager国土交通大臣（01）第F04591号
- Airbnb rating (last 12 months, 429 reviews)4.72 average
- Our own brandsZenAbode / Maison Enso
As of September 2026
Two plans to choose from
The difference is whether we go on site. Choose the Full plan if you want cleaning, supplies, improvements and on-site response handled; choose the Guest Support plan if you already operate and only want guest communication and pricing taken off your plate. Both run on AirHost.
Auto Minpaku Full
Starting out, or away and want everything handled
17% of gross revenue + tax+ cleaning per turnover
- Guest support, pricing, cleaning management, supplies and on-site response
- Market research, licensing, interior and listing creation as options
- With cleaning in-house, early check-in and lost-item handling stay consistent with guest support
- Emergency dispatch monthly fee and registration free
Auto Minpaku Guest Support
Already operating, want support and systems handled
from ¥15,800per room / month (excl. tax)
- AI + staff handle Airbnb / Booking.com guest messages 24h
- Booking approval, phone, reviews, guest registry and dynamic pricing
- Cleaning not included (owner arranges)
Not sure which plan? That's fine.
Tell us about your property on LINE and we'll suggest the right plan with a rough estimate. No hard sell.
The difference is how much you hand over
- Included
- Optional
- Not included (you arrange)
On the Guest Support plan, our emergency dispatch service can be added under a separate contract.
See the full comparison table
| Full plan | Guest Support plan | |
|---|---|---|
| Fees and contract | ||
| Fee | 17% of gross revenue (nightly rates plus the cleaning fee paid by guests, before OTA commission) + tax, plus cleaning (per turnover, at each property's set cleaning rate) | Fixed: ¥15,800–23,800 per room / month (excl. tax) |
| Initial cost | Individual quote (licensing, listing, interior) | ¥39,800 per building (+¥14,800 per additional room) |
| Minimum term | 1 year | 6 months |
| Payments | OTA payouts come to MOSVA; we deduct the fee, cleaning and advanced costs (supplies etc.) and transfer the balance to you | You receive sales directly; the monthly fee is paid by credit card |
| Included in both plans | ||
| AirHost (connected to MOSVA's account) | ✓ | ✓Fee included |
| Airbnb / Booking.com messaging (AI + staff, 24h) | ✓ | ✓ |
| Booking approval, phone, reviews, guest registry | ✓ | ✓ |
| Dynamic pricing | ✓ | ✓ |
| Monthly report | ✓ | ✓ |
| Full plan only | ||
| Cleaning arrangement & management | ✓ | ✕Owner arranges |
| Supplies, property improvements, on-site response (inspections, works, deliveries) | ✓ | ✕ |
| Emergency dispatch service | Monthly fee & registration free | Separate contract (standard rates) |
| Options (either plan) | ||
| Market research, licensing, interior, listing creation | Optional (individual quote) | Optional (individual quote) |
| Common | ||
| Coverage | Nationwide | Nationwide |
Guest Support plan rate per room per month (excl. tax): 1 rooms ¥23,800 / 2–3 rooms ¥20,800 / 4–6 rooms ¥18,800 / 7–10 rooms ¥16,800 / 11+ rooms ¥15,800. Rooms in the same building: ¥1,000 off per additional room.
Pricing
Full plan
Operating cost
of gross revenue17% + tax
Gross revenue = nightly rates plus the cleaning fee paid by guests, before OTA commission. The only other cost is cleaning, billed per turnover at each property's set cleaning rate.
Initial cost
Individual quote
Varies with the following:
- Whether interior work is commissioned
- License applications (Minpaku Law / Hotel Business Act)
- Listing creation (photos + OTA publication)
Guest Support plan
Monthly fee per room
from ¥15,800(excl. tax)
Rate depends on the total number of rooms: 1 room ¥23,800 down to ¥15,800 for 11+ rooms. AirHost fee and dynamic pricing included. Cleaning not included.
- Airbnb / Booking.com guest messaging (AI + staff, 24 hours)
- Booking approval, date changes, refund requests, first response to equipment issues
- Phone support, review posting, guest registry collection
- Dynamic pricing (no extra charge) and monthly report
- Initial setup ¥39,800 per building (+¥14,800 per additional room), minimum term 6 months
The Full plan fee is 17% of gross revenue + tax (cleaning billed separately) and includes everything else on site. Emergency dispatch monthly fee and registration are free on the Full plan.
How it works
On both plans, routine work goes to systems and judgment calls go to people.
Guest support: AI and people
Included in both plans
- 01
Guest messages
Messages from Airbnb and Booking.com arrive in MOSVA's AirHost inbox, in any language, at any hour.
- 02
AI answers the routine
Check-in, amenities, Wi-Fi, access and house rules: questions covered by the property information get an instant AI reply. Low-confidence replies are not sent.
- 03
Staff handle judgment calls
Booking approval, date changes, refund requests, equipment issues, phone calls, reviews and guest registry. We contact you only when a decision such as a refund is needed.
Dynamic pricing adjusts daily rates to demand; you set the floor and ceiling (no revenue guarantee).
On site: cleaning network and dispatch
Included in the Full plan
- 01
Cleaning by our own network
Over 160 cleaning staff, with photo-verified completion. Because we clean, early check-ins and lost items are handled consistently with guest support.
- 02
Emergency dispatch for trouble
Lock or equipment problems are handled on site by our dispatch service. Monthly fee and registration are free on the Full plan.
- 03
Supplies and improvements reviewed monthly
Consumables, equipment issues and review feedback are shared in the monthly report and turned into improvements.
Properties we operate
How it works
- 1
Chat on LINE
Send us the property location, number of rooms and how it is run today via our official LINE. A staff member replies within 1 business day.
- 2
Consultation & plan proposal
We learn more about the property and your goals as the owner, and recommend whether the Full plan or the Guest Support plan fits.
- 3
Revenue simulation
We conduct market research and prepare a revenue estimate for actual vacation rental operation, showing how it compares with long-term renting.
- 4
Contract & preparation
After signing, we prepare for opening: required licensing, interior installation, and listing creation.
- 5
Operation starts
Vacation rental operation begins fully managed, including reservations, guest support, and cleaning.
Frequently asked questions
How much is the initial cost?
It varies with the condition and size of the property, so please contact us for details.
What is the management fee?
The Full plan is 17% of gross revenue (nightly rates plus the cleaning fee paid by guests, before OTA commission) plus tax, with cleaning billed separately per turnover at each property's set cleaning rate. The cleaning fee guests pay goes to your revenue; our cleaning charge is not linked to it. The Guest Support plan is a fixed ¥15,800–23,800 per room per month (excl. tax), depending on the total number of rooms.
What is the difference between the two plans?
The Full plan includes cleaning, supplies, property improvements and on-site response. The Guest Support plan covers guest communication and dynamic pricing only, for properties you already operate. Cleaning is not included; market research, licensing, interior and listing creation are available as options.
What do I need for the Guest Support plan?
Operation on AirHost is required. We connect your Airbnb and Booking.com to MOSVA's AirHost account; the AirHost fee is included in the monthly price.
Is the emergency dispatch service included?
On the Full plan, the monthly fee and registration fee of our emergency dispatch service are free. On the Guest Support plan it is a separate contract at standard rates.
Is it OK if I have no vacation rental experience?
Yes. You can leave everything to us, so no experience is needed.
Can I cancel partway through?
The minimum term is 1 year for the Full plan and 6 months for the Guest Support plan; after that, you may cancel with one month's notice.
Is the revenue simulation free?
Yes, we provide the revenue simulation completely free of charge.
Which areas do you cover?
We can work anywhere the numbers make sense. Please contact us first.
Start with a free info pack
Recommended for
- Owners who want income from a vacant house or villa
- Anyone interested in vacation rentals
- Anyone who wants to hand off all the tedious work
Request the info pack
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